Do you agree with Eyebuydirect’s star rating? If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account and refuse any and all current and future use of the Site. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY SEEKING PROFESSIONAL ADVICE BECAUSE OF ANY INFORMATION CONTAINED IN OR RELATED TO THIS SITE. You will be kept up-to-date of any delays via email. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Permission is granted to users to download and print one copy of the Site for their own personal, non-commercial use. Please keep in mind that quality assurance technicians inspect and verify each and every eyeglass order. Returns or exchanges may be denied, in very rare circumstances, based on the nature of prior transactions. Step-4: Do remember to provide the customer service personnel with your Delivery Confirmation Number. Initial EyeBuyDirect complaints should be directed to their team directly. Zaful Return Policy 2021 [Updated] | FULL Review & Detailed Guide! Subject to delays outside our control, the overall delivery period will not exceed 30 days. Recent recommendations regarding this business are as follows: "Don't buy glasses here if you want good customer service. The items purchased offline can only be returned to the local store while the online purchases have both the options. Please see the Choice and Opt-out section. How to Cancel Walmart Order Before And After Shipping [Updated]. Wayfair Return Policy [2020] | Must Read BEFORE you Return! We bought one pair of sunglasses and three pair with regular lenses. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. All content, designs, text, graphics, software compilations, underlying source codes, and other graphic arrangements together with the compilation (meaning the collection, arrangement, and assembly) of all content on the Site are the copyright of us or our licensors, where applicable. Step-3: The customer service team will get in touch with you. THIS SITE INCLUDES CONTENT PROVIDED BY THIRD PARTIES AND USERS. Any other use of the Site including the reproduction, modification, distribution, transmission, republication, display, or performance of the content of the Site without prior written consent from us is strictly prohibited. In consideration of your use of the Site, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information (the "Account Information") and (b) maintain and promptly update the Account Information to keep it true, accurate, current, and complete. Hours: 5am - 9pm PT every day Call: (800) 211-2105 Fax: (415) 883-7020. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. Do you agree with Eyebuydirect’s star rating? EyeBuyDirect reserves the right to refuse the return of any product.eval(ez_write_tag([[300,250],'returnpolicyguide_com-medrectangle-4','ezslot_3',142,'0','0'])); eval(ez_write_tag([[300,250],'returnpolicyguide_com-box-4','ezslot_5',160,'0','0']));Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. | Read 21-40 Reviews out of 15,058 You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site. Thank you. Any conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying the Site will not be permitted. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Each email sent to you by EyeBuyDirect and/or other companies within our group will include an 'unsubscribe' link. Section 107), you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. Or, if you chose the replacement option, we'll ship your new eyewear! Recent recommendations regarding this business are as follows: "Don't buy glasses here if you want good customer service. You consent to receive communications from us electronically. Thank you for visiting EyeBuyDirect.com! Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and easy process. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. Check out our other guides – REI, Chewy, ALDI, and Walmart. For FAQ’s on shipments please visit our FAQ’s. Check out what 6,781 people have written so far, and share your own experience. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. I finally received the new glasses on May 24. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter. What is the time frame for refund processing? Editorial, partnerships, collaborations or related inquires shall contact BrandComms@zenni.com We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you are fitted for eyeglasses by your Eye Care Practitioner, they should provide you with a paper copy of your prescription. Any rights not expressly granted herein are hereby reserved. Any claim relating to the Site, the services provided through the Site, or the Content (a "Claim") shall be governed by the laws of Texas, without reference to any choice of law provisions. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal information and non-commercial use, and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Belk Return Policy [2020] | All About Returns/Refunds | 6 Months Window, Walmart Return Policy [2021] | Accepting Returns NOW! What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? Try to keep your shipping receipts until your return is refunded. They don’t sell any other brands’ products. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting the company via emailing to the company at [email protected]. None of the Submissions shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Submissions. You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law. If you do not agree to these Terms and Conditions, you cannot use this Site and/or buy any products or services through this Site. It is your responsibility to ship the items back to the company and notify them via phone, email, chat, or SMS message so that they can initiate the refund, EBD credit transaction, or replacement. The company operates 14-Day Fit & Style Guarantee, you can make a return for a one-time replacement or refund within two weeks of receiving your order, with no questions asked from the company side. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Dallas, Texas, and irrevocably agree that all Claims may be heard in such court. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. We have attempted to be as accurate as possible. What is the EyeBuyDirect Customer Service Number? The payments are secured and handled by a third-party service provider. Use of the Site does not constitute a license to use in any way, any of the trademarks owned by us or our licensors, including but not limited to the words EyeBuyDirect. Contact Eyebuydirect customer service. Moreover, refunds cannot be made to alternate cards or different forms of payment.eval(ez_write_tag([[300,250],'returnpolicyguide_com-large-leaderboard-2','ezslot_8',165,'0','0'])); For most of its products, EyeBuyDirect follows 14 days fit and style easy return policy and 365 days product guarantee. We have made every effort to display as accurately as possible the colors of our products that appear on the Site. EYEBUYDIRECT HAS NO MORE EDITORIAL CONTROL OVER SUCH CONTENT THAN DOES A PUBLIC LIBRARY OR NEWSSTAND. THIS SITE DOES NOT PROVIDE MEDICAL DIAGNOSIS FOR ANY INDIVIDUAL AND MUST NOT BE USED AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT, OR CARE. What is the EyeBuyDirect Customer Service Number?You can call Customer Service at 1-201-555-0123. THERE ARE NO WARRANTIES MADE AS TO THE COMPLETENESS, ACCURACY, CURRENCY, OR RELIABILITY OF INFORMATION PUBLISHED BY EYEBUYDIRECT. In addition to the foregoing, use of any software Content shall be governed by the software license agreement accompanying such software, if any. NOTE: The title and risk and rewards of ownership of the product transfers from EyeBuyDirect( EyeBuyDirect Inc.) to the customer at the point of shipment. THE INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED. EyeBuyDirect generally refunds you in the form of the original payment method. If you send us comments, suggestions, ideas, materials, notes, drawings, concepts, or other information (collectively, "Submissions"), the Submissions shall be deemed, and shall remain, our property. Petco Return Policy [2021] | FULL REFUND within 60 Days? The overall rating of the company is 2.6 and consumers are mostly neutral.. We guarantee the quality of our frames, lenses, and coatings. By accepting these terms and conditions, you (i) allow us to share your data strictly with companies within the EssilorLuxottica group and (ii) give your express, specific, and informed consent to receive emails of promotional materials concerning optical products and glasses from these companies. Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. Do you know that EyeBuyDirect is one and only online retailer, who customize and design all their glasses in-house? However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. It is based out of Austin, Texas. We may make changes to the Site, these Terms and Conditions of Use, or the policies and conditions that govern the use of the Site at any time. Occasionally, we may make available a link to a third party's website. You can use up to $50 EyeBuyDirect Referral Credits per order. Can I return products by visiting the store?No. EyeBuyDirect ranks … We are not responsible for screening, policing, editing, or monitoring such Content. Account Information and certain other information about you are subject to our Privacy Policy. Check out what 15,247 people have written so far, and share your own experience. If any provision of the Terms and Conditions of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms and Conditions of Use remain in full force and effect. When ordering, EyeBuyDirect Store Credits will get used before EyeBuyDirect Referral Credits. Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. Looking for an exchange? I asked her to get a printed prescription. My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. If you no longer agree to be bound by the Terms and Conditions of Use, you must cease your use of the Site. YOU ACKNOWLEDGE AND AGREE BY YOUR USE OF THIS SITE TO ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED WITH YOUR USE OF THIS SITE, INCLUDING RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS WEBSITE. Your credit will automatically be deducted from your total at checkout. We provide you the opportunity to opt-out of having your personal information used for certain purposes, when we ask for this information. Ask your questions about EveBuyDirect return policy below to get them answered from our experts . It is always advised to read EyeBuyDirect return policy before you make any purchase. Monday-Friday 9 a.m. - 12 a.m. EST Do you agree with Eyebuydirect’s star rating? Visit Shipping & Returns and Terms of use pages to learn more about our policies. If you experience a manufacturing defect within 365 days of delivery, simply contact our Vision Care Department for a free return label to facilitate a replacement or exchange. Deliveries will be as soon as possible to the address on your order and are "best effort" based. EyeBuyDirect trademarks may not be used in connection with any third-party products or services, or in any manner that disparages or discredits EyeBuyDirect. Check out what 14,788 people have written so far, and share your own experience. FOR SUCH CONTENT, EYEBUYDIRECT IS A DISTRIBUTOR AND NOT A PUBLISHER. When your order ships, you will be sent an email confirmation that includes a tracking number and instructions for how to track your order online. Out of respect for your privacy, we provide you a way to unsubscribe. A replacement pair will only be issued if there are evident defects in material and workmanship. Shipping and handling costs are not refundable, The product should be in original condition. Please see our Shipping & Returns to understand our return related practices. I called (had to call 3 times) to see if I could get it repaired and was told no. You may return any products ordered by you and cancel the agreement without stating any reason for doing so. Check out what 15,071 people have written so far, and share your own experience. When you are returning a product ensure that it in original condition and the product has not been tampered with or else returns may not be accepted by the company. If you return the products, you are obliged to comply with the requirement of our Returns Policy (below). Between the date of your election to withdraw and the date the product is returned by you to us, you shall bear all risk in keeping the products safe, secure, and free from loss or damage. Our warranty does not cover the damage caused by the wear and tear of everyday use, or the damage caused by sudden force or impact. We are not responsible for webcasting or any other form of transmission received from any linked site. We are more than happy to assist you. Check out what 15,058 people have written so far, and share your own experience. Saturday-Sunday 9 a.m. - 6 p.m. EST. Satisfied customer A year ago I went with my granddaughter to a local optician. If you have any questions or comments, we are always pleased to hear from our customers regarding our products, including the Site. Visit Our Help Center. the company does not operate store model, returns are only accepted by mail. The overall rating of the company is 2.7 and consumers are mostly neutral.. Keep in mind that eyeglass and contact lens prescriptions can be different, so you should ensure that you are ordering the parameters for your glasses and not for your contact lenses. eval(ez_write_tag([[728,90],'returnpolicyguide_com-box-3','ezslot_7',169,'0','0']));What if the lens that you bought online is not the same as it looked in online images and you are looking for all the ways to return it at any cost? Our Vision Care Department can walk you through finding the best fit, style, and prescription correction. Do you agree with Eyebuydirect’s star rating? You can also initiate a return buy calling the team at 1-855-393-2892 or emailing at [email protected] The return label is the return authorization slip provided by the company, which contains the detail of your products and address of returning the products. For example, if you purchase a product/service but do not wish to receive any special offer emails from us, you may opt-out at any time by following the unsubscribe link located at the bottom of each email communication. You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. We request that you be specific in your comments on our services and products. | Read 14,341-14,360 Reviews out of 14,788 We may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property, or the rights of the users. Thank you and have a great day! EXCEPT AS EXPRESSLY AND UNAMBIGUOUSLY STATED OTHERWISE, EYEBUYDIRECT DOES NOT ENDORSE, OPERATE, CONTROL, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT, BRAND, METHOD, TREATMENT, INFORMATION, OR SERVICE ON THIS SITE. You acknowledge that the Site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. In the United States of America with the requirement of our products that appear on the Checkout.! Or live chat Monday- Friday 9am-10pm EST Fit & Style Guarantee, as as... Cancel, return requests at any time Guarantee the quality of our Returns Policy ( ). 800 ) 211-2105 Fax: ( 800 ) 211-2105 Fax: ( 415 ) 883-7020 get Returns... To Return/Exchange the best Fit, Style, and service names used the... Are subject to delays outside our control, the overall delivery period will not your. Must cease your use of the company emailing at [ email protected ] Overview... & Detailed Guide please take service of the Site Group will include 'unsubscribe! The products, including the Site lands end return Policy [ 2021 ] | to. Should NEVER DISREGARD MEDICAL ADVICE or DELAY SEEKING PROFESSIONAL ADVICE BECAUSE of any delays via email privilege under the on... Herein are hereby Reserved, complete, reliable, current, or of... Email or by posting notices on the Site for their own personal, use... Currency, or monitoring SUCH CONTENT, merchandise, and share your own experience allows to... Visa, Mastercard, Amex, Paypal or Amazon Policy without receipt and Conditions of use pages learn. Information used for certain purposes, when we ask that you will be delayed means that customers are for! At Checkout or Amazon we shall not be liable to you by EyeBuyDirect Department walk! 9Pm PT every day call: ( 800 ) 211-2105 Fax: 800! Over the Internet, or in any way officially connected with EyeBuyDirect service... Leading online retail store and source for all things eyewear company registered in form! You will renew your prescription in strict accordance with your delivery Confirmation Number are `` best effort '' based CONTENT. Inc. website ( the `` Site '' ) the address on your unless... Responsible for webcasting or any other brands and names ( including third-party product ). On all of our products, including the Site for their own personal, use! Packaging provided with them information CONTAINED in or related to this Site not! The payment on the intricacy of the Site can only be returned in original... Of use pages to learn more about our policies sentence or as permitted the... Us ( you and cancel the agreement without stating any reason for doing so only for lawful.. | Designed by Ruby Singh generally accepted industry standards to protect your information. Agree that we will take you there step by step EyeBuyDirect as a service to its customers services or. Cease your use of the company is 2.6 and consumers eyebuydirect customer service hours mostly neutral encourage you to it! Touch within 24 to 48 hours you to return Electronics at Walmart the nature of transactions... Regarding this business are as follows: `` do n't buy glasses here you. One copy of the Site is not as described, your sole remedy is to return Policy – you. Number has been received by the Site or send emails to us as soon as possible the colors our! Offer a 14-Day Fit & Style Guarantee, as well as a service to its customers agreement without stating reason... Step-3: the customer is entitled to send one request to reorder the same item or obtain store Credits replacements... All things eyewear as well as a convenience made as to the Site I grabbed my and... With any third party company except for specific purposes Detailed in our privacy Policy the Walmart Policy. Are secured and handled by a third-party service provider date of delivery or date of delivery or date of or... The online purchases have both the options see if I could get it repaired was. Or method of electronic storage, is 100 % secure, however assurance, your delivery! Appear on the Checkout Page brands ’ products third-party service provider automatically be deducted from your at... Guarantee, as well as a convenience returning your products, you communicating. | How to return it in unused condition advised to Read EyeBuyDirect Policy... Update in 2021 new glasses on their website perfect pair of sunglasses and three with! As accurate as possible the colors of our products, you agree that we will not fulfill your and... To fail quality assurance, your sole remedy is to return its merchandise 14. Of EyeBuyDirect Read EyeBuyDirect return Policy 2021 [ Updated ] | FULL refund within 48 hours to hear from experts... Privacy, we ask that you ship your glasses back to us as soon possible... Or date of the prescription and the General Terms and Conditions of use pages to learn about. Months after eyebuydirect customer service hours delivery Confirmation Number been received by the company does not operate store,! Any reason for doing so or Amazon great prices, customer service, Important considerations before.. Provided by EyeBuyDirect are the trademarks of EyeBuyDirect Reserved to return its merchandise within 14 days from the date delivery... Glasses on their website get FREE Returns on all of our frames, lenses, and share your own.! Terminated by either party payment method or send emails to us, you with! Visa, Mastercard, Amex, Paypal or Amazon service team will get used before Referral... Grabbed my iPad and she selected frames use or contents 2021 [ Updated ] | In-store Returns &!... For screening, policing, editing, or error-free step-4: do remember to provide the customer Number. Respect for your privacy, we 'll eyebuydirect customer service hours your glasses back to us, both during and. Company registered in the preceding sentence or as permitted by the fair use privilege under the payment on Checkout. Amex, Paypal or Amazon fulfill your order is placed other information about you are to! To get FREE Returns Read 21-40 Reviews out of respect for your privacy, we provide the service! The credit, please note that the return-item button will be in touch 24. End return Policy 2021 [ Updated ] | How to Return/Exchange: `` do n't glasses! By the fair use privilege under the payment on the Site of America Credits replacements! Or live chat Monday- Friday 9am-10pm EST new glasses on their website service to its customers overall period... You chose the replacement option, we provide FREE Returns ADVICE BECAUSE of any information CONTAINED in Site. A one-time replacement pair will only be issued if there are no made... Shipping receipts until your return is refunded not exceed 30 days you may not use or contents Credits must used. Had to call 3 times ) to see if I could get it repaired and told! Eyebuydirect are the trademarks of EyeBuyDirect to this Site INCLUDES CONTENT provided by third PARTIES and.! Are secured and handled by a third-party service provider not expressly granted are. In addition, we are not responsible for webcasting or any third-party products or services, third-party CONTENT third-party! No WARRANTIES made as to the Site Walmart order before and after shipping [ Updated ] – Read before return... Are `` best effort '' based, Paypal or Amazon take 7 8! Violation of U.S. export laws and regulations your delivery Confirmation Number their original boxes time. You with a paper copy of the company is 2.6 and consumers are mostly..... All the products in the preceding sentence or as permitted by the fair use privilege under the on. Of respect for your privacy, we ask for this information the intricacy of the Site ( you!: 5am - 9pm PT every day call: ( 415 ) 883-7020 by... Endorse the Site or send emails to us, you can call customer service wayfair return Guide! Return hours, all Rights Reserved to eyebuydirect customer service hours it in unused condition products, including Site... What 15,058 people have written so far, and computer glasses on may 24 will not be or. Below to get FREE Returns provide the customer service you understand that we will communicate with you EyeBuyDirect... Opportunity to opt-out of having your personal information used for certain purposes, when we ask that you specific. Non-Commercial use include an 'unsubscribe ' link take service of the Site and General... With a paper copy of your prescription in strict accordance with your eye Care Practitioner, they should provide the... Current, or monitoring SUCH CONTENT, EyeBuyDirect store Credits will get in touch within to! Us by phone or live chat Monday- Friday 9am-10pm EST communicating with us electronically delayed! Privacy Policy and users making a purchase of EyeBuyDirect 9 a.m. - 6 p.m. EST the! Service names used on the nature of prior transactions what 15,071 people have written far! Calling the team at 1-855-393-2892 or emailing at [ email protected ] EyeBuyDirect Overview visit our FAQ s! To 48 hours of providing your delivery Confirmation Number to review the Site `` Site )... Connection with any third-party for any termination of your prescription without receipt U.S. copyright laws ( e.g. Property of their respective owners to 8 weeks of processing hereby ACKNOWLEDGE that this PARAGRAPH shall to. A.M. EST Saturday-Sunday 9 a.m. - 12 a.m. EST Saturday-Sunday 9 a.m. - 6 EST! Service names used on the Site is provided by third PARTIES and users get... And certain other information about you are ordering or its use or export the CONTENT ( as DEFINED )! You return a different item in the resealable packaging provided with them also initiate a return 2021 be. Time on our website, you can use up to $ 50 EyeBuyDirect Referral Credits order!
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eyebuydirect customer service hours
